June 19 , 2023 2.0
Great decor…awful experience
I just want to start this review by saying that I was incredibly pleased with how the decor at our wedding turned out, but it was overall an awful experience, and one I would never do again with RaoFactor.
We met Shaun through our wedding planner. There were several occasions where Shaun did not answer texts. He told my dad email is a better form of communication for him--didn't answer those either. I was living in another state and planning a wedding in Texas, and had to rely on email/phone and Shaun's unresponsiveness caused a great deal of stress. The one time he communicates really well though, is when he's asking for payment.
We finalized our decor item sheet, and the grand total was $29,914. My dad actually paid Shaun $30,000 in cash not realizing the total was less than. When he realized this, he contacted Shaun’s office and was told Shaun would Zelle us this money. I asked on 3 separate occasions and was told “Shaun will Zelle you today”. No Zelle. Then finally, “Shaun will Zelle you when he sets up the day of the wedding.”
The day of the wedding comes around and the wedding planner relayed the message that there were things not accounted for on the item sheet that Shaun had to use, so our extra money would not be returned—low key knew this money would never come back to us anyways. Allegedly, we did not account for linens for the sweetheart table or the welcome table. However, our hotel did provide us with linens, so not something I would have necessarily spent extra cash on considering how few people actually notice the linens at these 2 tables.
I was actually fine with all this as I was happy with the decor but then Shaun informs me that his team noted 5 missing arrangements when they went to tear down the following day. He asks if I know who took them—like a bride knows what happens during her wedding—and if the faux silk florals could be returned as they had just purchased them and they intended to reuse them at future weddings. I imagined this would be $500 tops so I said I would cover it if necessary.
One month goes by, I finally get an email invoice for $1,187.50—outrageous to me when you spend $30,000 on decor for a one night event to begin with. One week goes by, and Shaun says his office has attempted to reach me several times (1 email). We set up a phone conversation to talk about the matter which resulted in him saying there was nothing he could do but for me to pay the price of the faux florals. He says that in the 8 years he has been doing this, no one has ever walked off with an arrangement—I call bs, people leave with flowers after a wedding all the time.
By the way, not once did Shaun mention in the 3 meetings we had with him in person, phone conversations, emails that these arrangements needed to be returned. There was also nothing in writing indicating that arrangements would need to be returned.
This was my experience with RaoFactor--although the decor was great it came at the price of poor communication and extraneous charges. I would not recommend their services.
May 27 , 2022 3.0
Beautiful vision, but hard on my budget.
Shaun was amazing to work with! He brought so many great ideas and visions to the table! He made my dreams come to life and the weekend of was beautiful! The downside is that despite telling him my budget, he went above and beyond it and we didn’t find out until he finally invoiced us a week before the wedding… it was stressful to have to pair down what we wanted last minute.
April 15 , 2022 5.0
I had a wonderful experience with Deepa and her team. She delivered more than what I asked for and made all my wedding dreams come true! She really knew how to frame everything so it would look beautiful in pictures and was an absolute delight to work with. Rao factor has absolutely wonderful people and are always willing to work within your budget. They have amazing unique pieces and amazing ideas to make your weddings dreams come to life. I can’t recommend them enough!!!
August 2 , 2021 2.0
Friendly and visionary but lacking in service
While Priyanka, Deepa and the team are very friendly and personable, we didn't have a great experience working with them and ended up going with someone else. They were late to deliver on initial deadlines and came with a very bare bones vision that did not exhibit whether or not they would be able to deliver on our creative vision. We had heard from a family friend that they can be challenging to work with, and unfortunately that came true. Maybe they are better to work with on longer timelines, but we felt the level of service, attention to detail, and ability to meet deadlines was poor.
November 2 , 2020 5.0
Such a friendly team
We took a floral decor class with one of the owners and had such a lovely experience. I had seen their work on Facebook and Instagram and was excited to learn how to make my own "basic" floral bouquet.